Privacy Policy

    Last updated: February 10, 2026

    1. Introduction

    FlexiPro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully to understand our practices regarding your personal data.

    2. Information We Collect

    Personal Information: When you create an account, we collect your name, email address, and other information you provide during registration.

    Payment Information: We collect payment details necessary to process transactions. Payment data is processed through secure, PCI-compliant payment processors and is not stored on our servers.

    Usage Data: We automatically collect information about how you interact with our Platform, including IP addresses, browser type, device information, pages visited, and timestamps.

    Order Data: We collect information related to your service orders, including social media URLs, quantities, and delivery preferences.

    3. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services
    • Process transactions and send related information
    • Send administrative notifications, such as order updates and support responses
    • Monitor and analyze usage patterns to improve user experience
    • Detect, prevent, and address technical issues, fraud, and security threats
    • Comply with legal obligations and enforce our Terms of Service

    4. Data Security

    We implement industry-standard security measures to protect your personal information, including:

    • SSL/TLS encryption for all data in transit
    • Encrypted storage for sensitive data at rest
    • Row Level Security (RLS) policies on all database tables
    • Regular security audits and vulnerability assessments
    • Access controls limiting data access to authorized personnel only

    While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

    5. Data Sharing & Disclosure

    We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

    • Service Providers: With third-party service providers who assist us in operating the Platform (e.g., payment processors, hosting providers)
    • Legal Requirements: When required by law, court order, or governmental authority
    • Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users and the public
    • Business Transfers: In connection with any merger, acquisition, or sale of assets

    6. Cookies & Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience. These include:

    • Essential Cookies: Required for Platform functionality, such as authentication and session management
    • Analytics Cookies: Help us understand how visitors interact with our Platform
    • Preference Cookies: Remember your settings and preferences

    You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

    7. Data Retention

    We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain information after account closure for legitimate business purposes, legal compliance, dispute resolution, and enforcement of our agreements. Anonymized or aggregated data may be retained indefinitely.

    8. Your Rights

    Depending on your jurisdiction, you may have the following rights:

    • Access: Request a copy of the personal data we hold about you
    • Correction: Request correction of inaccurate or incomplete data
    • Deletion: Request deletion of your personal data, subject to legal retention requirements
    • Portability: Request your data in a structured, machine-readable format
    • Objection: Object to processing of your personal data for certain purposes

    To exercise any of these rights, please contact us through our Support page.

    9. Children's Privacy

    Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the revised policy.

    11. Contact Us

    If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our Support page or email us at privacy@flexipro.com.