Notice: FlexiPro provides intangible digital services. Once services are delivered, they cannot be reversed or returned. Please read this policy carefully before making a purchase.
1. Overview
At FlexiPro, we provide digital social media engagement services. Due to the intangible, immediately-consumable nature of digital services, our refund policy is necessarily limited. By using our services, you confirm that you have read and agreed to this Refund Policy and our Terms of Service before making any purchase.
2. Digital Services — No Return Possible
Social media engagement (views, followers, likes, comments, etc.) is a digital service delivered electronically. Once delivery has begun:
The service cannot be physically "returned"
Delivered engagement cannot be "recalled" by us from third-party platforms
The service is considered consumed upon delivery
This is consistent with standard practice for all digital goods and services globally
3. Wallet Deposits
Funds added to your FlexiPro wallet are considered service credits and are generally non-refundable. Refunds for wallet deposits may be considered only under:
Duplicate charges caused by a verified payment processing error
Unauthorized transactions reported within 48 hours of occurrence with supporting evidence
4. Order Refunds (Wallet Credits Only)
Refunds for individual orders are provided exclusively as wallet credits (not cash) under these conditions:
Non-Delivery: If an order is not delivered within the estimated timeframe and no partial delivery has occurred, a full wallet credit will be issued
Partial Delivery: A proportional wallet credit will be issued for the undelivered portion only
Service Error: If we delivered the wrong service or incorrect quantity due to our error, a full wallet credit or re-delivery will be provided
5. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
Orders placed with incorrect links, usernames, or information provided by you
Natural drops in engagement (e.g., unfollows, unlike) that occur after delivery — this is inherent to social media platforms
Account suspension, deletion, restriction, or shadow-ban by the third-party social media platform
Services that have been fully delivered as ordered
Violation of our Terms of Service by the user
Change of mind after the order has been submitted and processing has begun
Results that did not meet personal expectations when services were delivered correctly
Subscription fees for periods where services were used
Wallet credits already used toward orders
Orders where the social media account was made private or deleted after ordering
6. Subscription Refunds
Subscription fees are non-refundable once the subscription period has begun. If you cancel your subscription, you will retain access until the end of the current billing period. No prorated refunds will be issued for unused time within a billing cycle.
7. Chargebacks & Payment Disputes — IMPORTANT
Chargeback Abuse Policy:
Initiating a chargeback or payment dispute with your bank or credit card company without first contacting us and allowing us 5 business days to resolve your issue is considered a fraudulent act and breach of contract.
If you initiate a chargeback, we will:
Immediately and permanently suspend your account and all associated accounts
Submit full evidence including delivery logs, login records, and transaction records to dispute the chargeback
Report your account for payment abuse to our payment processors
Reserve the right to pursue civil legal remedies for losses incurred
Share relevant information with law enforcement if required
If you have a legitimate issue, please contact us first — we are always willing to resolve genuine concerns fairly.
8. How to Request a Refund or Credit
To request a wallet credit:
Contact our support team through the Support page or Live Chat
Provide your order number, account email, and a detailed description of the issue
Include any relevant screenshots or evidence
Submit your request within 7 days of the order date — requests after this window will not be considered
We aim to review and respond to all refund requests within 3–5 business days.
9. Processing Time
Approved wallet credits are processed immediately upon approval. Exceptional cash refunds (if approved) may take 5–10 business days depending on your bank or payment provider.
10. Disputes
If you disagree with a refund decision, you may escalate by emailing flexipro.support@gmail.com with additional evidence. We will review escalated cases within 7 business days. Our decision on escalated cases is final.
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the updated policy.