Refund and Cancellation Policy

    Effective date: 29 August 2026

    Our promise: we do not charge for a service portion we confirm was not delivered. We investigate duplicate or failed funding fairly, explain our decisions, and never describe a legitimate dispute as automatically fraudulent.

    1. Wallet deposits

    • Verified duplicate UPI/crypto credit caused by FlexiPro or its processor: the duplicate amount is returned to the original method where technically and legally possible.
    • Payment debited but wallet not credited: we trace and credit it; if funding failed or cannot be credited, it is returned to the original method.
    • Unused wallet balance: normally remains available. A cash withdrawal is not guaranteed unless required by law or approved for a verified payment error or account closure.
    • Crypto sent using a wrong asset, network or address: non-refundable when FlexiPro did not receive it or cannot recover it. Any recovery fee is disclosed and agreed before work begins.

    2. Order remedies

    SituationRemedy
    Order did not start and cancellation is availableCancel and restore the full order amount to wallet
    Confirmed total non-deliveryRe-delivery or full wallet credit; you may choose where practicable
    Confirmed partial deliveryRe-delivery or proportional wallet credit for the undelivered portion
    Wrong service or target caused by FlexiProCorrect delivery or wallet credit for the affected amount
    Natural drop after correct deliveryRefill only if the service page promised a refill period; otherwise no refund
    Incorrect, private or deleted target supplied by youNo refund for processed/delivered work; credit only for a recoverable unprocessed portion

    3. Request window and evidence

    Submit an order claim within 7 days after the stated completion deadline, or within the advertised refill period for a refill claim. Provide the order ID and a concise description. Screenshots help but are not mandatory when FlexiPro's records can verify the issue. Payment-error claims should be reported promptly. Statutory rights are not shortened by this policy.

    4. Review times

    • Acknowledgement: within 1 business day.
    • Initial decision: normally within 3–5 business days.
    • Approved wallet credit: promptly after approval.
    • Approved UPI return: normally 5–10 business days after initiation, subject to provider/bank timing.
    • Crypto refund: only to a verified compatible address and after required compliance checks; disclosed network fees may be deducted.

    5. Chargebacks

    Contact us first so we can investigate quickly, but nothing in this policy removes your right to contact your bank, payment provider or regulator. We may suspend disputed funds or associated orders while a dispute is reviewed and may submit accurate order and payment evidence.

    6. Appeals

    If you disagree with a decision, reply with additional evidence or email flexipro.support@gmail.com with the subject "Refund Appeal" and the order ID. A person not responsible for the initial decision reviews the appeal within 7 business days where practicable.

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